Keith Powell, Founder
Keith Powell Co-founder, Global Air/Wave Communications, Inc, Founder U. S. Wireless Communications, L.P., Founder The Veracity Group, L.P., Founder Sportsmen of North America, L.P. Mr. Powell founded USWC in 1998 to provide specialized telecommunications products at a low-cost flat-rate model to customers nationwide. Under his direction USWC expanded its product and customer base by acquiring strategic partners and focusing on a direct marketing model that saw the company grow to over $25 million in revenue. After USWC, Mr. Powell's passion for the outdoors was the driving factor for Sportsmen of North America. Sportsmen Of North America is an online member base hunting club with thousands of members as well as a nationally televised TV show. Mr. Powell realized the need for a high quality inbound / outbound center and created The Veracity Group to meet those needs. The Veracity Group not only supports Mr. Powell's business interested it was built from ground up to service even the most sophisticated client.
Peter Powers, Call Center Director
Peter Powers has over 25 years of teleservices management experience focusing on call center operations for three "Top 50 Service Bureaus" before joining the Veracity Group. He has extensive experience in all aspects of managing a multi-client B2B/Consumer call center and his diverse responsibilities have included new business acquisition and development, new program implementation, training, staff development and client advocate liaison. He also has demonstrated expertise in the creation of call guides and training materials designed to exceed client expectations. We're glad to have Peter as part of the Veracity Group Family.
Kevin Jones, Call Center Manager
Kevin Jones joined The Veracity Group in March of 2000. With over thirteen years experience in sales and sales management he is a valuable asset to the organization. He is well versed in all aspects of call center management focusing primarily on production; call quality, scheduling, and employee morale. Kevin has managed up to 140 TSRs at a time in one location with multiple clients. We are happy to have Kevin as a member of the team.
Kevin Miller, Assistant Call Center Manager
Kevin Miller has over 13 years experience in both inside and outside sales positions. Kevin started working with The Veracity Group in January of 2005. He was hired on as a sales representative and was promoted to the position of Floor Manager, and later Trainer. Kevin has staffed, scheduled, and managed over 100 TSRs at one time in one location. He is now the Assistant Call Center Manager and handles all aspects of the man power needs of the business, as well as production, and runs a team of two senior supervisors, five floor supervisors, and a trainer that report directly to him.
Tommy Randall, IT/ Development
Tommy Randall joined The Veracity Group in January 2005 to handle the design and integration of The Veracity Group's primary System Software Architecture. Tommy also handles their server administration and assists with Network administration and other IT related functions. Tommy has over 20 years of programming experience in both Windows and Linux environments.
Adriana Martini has been with The Veracity Group since 2002 and is an inbound specialist with the ability to manage multiple inbound programs. She currently manages our largest inbound calling programs. Her responsibilities include managing manpower, sales production and call quality as well as supervisor training and development.
Taylor has been with the Veracity group since 2008 and is key to managing our outbound calling programs. She produces dialing strategies, manages manpower, sales production as well as call quality. In addition to helping train and develop supervisors, she also assists in call guide and training outline development and is a key player in our new program implementation team.