The Veracity Group was founded in 2005 and specializes in cost effective top quality solutions for outsourced inbound and outbound calling programs. Our team has years of experience managing a wide variety of both inbound and outbound programs and is dedicated to hitting your key performance indicators with the best quality of call.

The Veracity Group Corporate Mission
Our mission is to create growing, successful long-term partnerships with our clients, adding value to all that we do.

• Our faith mandates that we always operate with complete integrity.
• Integrity in the marketplace is our most basic core value.
• Our motto is, "At The Veracity Group, We Sell!" We are tenacious salespeople.
• Our people are the most important asset at The Veracity Group.

The Veracity Group will seldom be the least expensive outsourced TM vendor. There is a very working-class work ethic in the culture providing a no-nonsense, results oriented service for the client. The Veracity Group provides excellent value to the customer and continually demonstrates that The Veracity Group can achieve a lower cost per sale than any competitor. That, coupled with exceptional service and flexibility, creates a strong case for outsourcing to The Veracity Group.

INTEGRITY
At TVG is our mission is still the same as it was when we started, we are committed to delivering affordable quality inbound or outbound call handling. Mutual trust and respect are the core values at TVG; every team member is committed to providing you with a fair deal because we want a successful long-term partnership.

QUALITY
The Veracity Group understands that managing call quality carefully is essential to long term relationships that our mutually beneficial. We have a staff of dedicated Quality Auditors that monitor live and recorded calls every day. We also have a salaried non-commissioned staff of hand-off verifiers who verify at the point of sale that there is a complete and clear understanding between the TSR and the customer. We also record all calls from “Hello” to “Goodbye” We are committed to providing an above average sale.

RELIABILITY
Over the years, we have proven that week after week we are consistent and dependable. You can continue to have the peace of mind knowing that we'll hit the performance metrics on your calling program, all the while listening to you and responding to your needs. We are flexible and dependable.

SERVICE
Responsiveness to your needs, we're famous for it. We have a dedicated team that works exclusively on your calling program. TVG is not some mega corporation that treats your business like just another number.

VALUE
We have the experience and the expertise to help you meet and exceed your sales objectives. Our mission is to provide excellent service and affordable call handling; we are committed to making your business our priority.